Shipping Policy
Shipping Policy
At VenAura, we aim to deliver your orders safely and efficiently so you can experience the divine essence of our premium attars.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed, you will receive a shipping confirmation message along with tracking details.
Shipping Time
Delivery times may vary depending on your location.
Estimated delivery time:
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Metro cities: 3–5 business days
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Other cities and towns: 5–7 business days
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Remote locations: 7–10 business days
Please note that delivery timelines may vary during festive seasons, high demand periods, or unforeseen courier delays.
Shipping Charges
VenAura may offer free shipping on selected orders or promotional offers.
Shipping charges (if applicable) will be displayed at checkout before completing your purchase.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS.
You can use this tracking ID to monitor the delivery status of your package.
Delivery Issues
If your package is delayed, lost, or shows delivered but you have not received it, please contact our support team within 48 hours.
We will coordinate with the courier partner to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that the shipping address and contact details are accurate while placing your order.
VenAura will not be responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
Damaged Packages
If your package arrives damaged or tampered with, please:
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Take clear photos of the package
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Contact us immediately within 48 hours of delivery
Our team will review the issue and assist with a replacement or resolution.
Contact Us
For shipping-related queries, please contact:
Email: support@venaura.com
Website: www.venauraa.com