Terms & Conditions

Welcome to VenAura. By accessing or using our website and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

VenAura offers premium attars and fragrance products crafted with care and inspired by traditional aromatic practices. These Terms and Conditions govern your use of our website and the purchase of our products.

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

2. Product Information

We strive to ensure that all product descriptions, images, and details on our website are accurate. However:

Slight variations in fragrance, color, or packaging may occur due to natural ingredients and production processes.
Product images are for representation purposes only and may differ slightly from the actual product.

VenAura reserves the right to modify product information, pricing, or availability at any time without prior notice.

3. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We accept payments through secure payment gateways including:

Credit/Debit Cards
UPI
Net Banking
Wallet Payments

VenAura reserves the right to cancel orders if fraudulent or unauthorized transactions are suspected.

4. Shipping Policy

We aim to process and dispatch orders as quickly as possible.

Orders are usually processed within 1–3 business days.
Delivery timelines may vary depending on the shipping location and courier services.
Shipping delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control.

Customers will receive tracking information once the order is dispatched.

5. Returns & Refunds

Due to the personal nature of fragrance products, we generally do not accept returns once the product has been opened or used.

Returns may be accepted only in the following cases:

Damaged product received
Wrong product delivered

To request a return or replacement, customers must contact us within 48 hours of delivery with photos of the product.

VenAura reserves the right to approve or reject return requests after review.

6. Product Usage Disclaimer

Our attars are designed for personal fragrance use only.

Customers are advised to:

Perform a patch test before full use
Avoid contact with eyes or broken skin
Keep products away from children

VenAura is not responsible for allergic reactions or misuse of the product.

7. Intellectual Property

All content on the VenAura website including:

Logos
Images
Product descriptions
Graphics
Brand identity

are the property of VenAura and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

VenAura shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Customers are responsible for using the products as intended.

9. Changes to Terms

VenAura reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.